PeopleConnect

PRODUCT MANAGER (Updated 3/1/22)

PeopleConnect’s People Search division is looking for an experienced Product Management professional to lead our transition to a market-driven product function. This experienced consumer subscription ecommerce Product Manager will have a passion for customers and innovation, helping us to stand up and grow a Product Management function as the company matures and scales from its startup roots.

Supporting our growth goals as we enter new markets, this role will work collaboratively across multiple teams and functions to guide new features and products from conception through launch and ensure their success and growth over the lifecycle. You will own the product roadmap and innovation process and help drive growth in customer retention and acquisition while helping deliver on differentiated brand experiences. 

People Search is an award-winning web development company with over 2+ million PeopleConnect customers nationwide. Our cutting-edge technology connects, informs and protects people — both online and off. Our websites are consistently ranked in the top 500 top traffic sites in the US. Our products have been featured on the Discovery Channel, Mashable, Vice, Entrepreneur, Business Insider — and even made a cameo in a Disney animated comedy! A pioneer of new ideas, we’re constantly looking to develop and deploy innovative strategies and solutions. Our people and culture are second to none: we’re innovative, creative, collaborative and talented. We work hard, play hard, and together — we work magic!

 

Employees enjoy flexible work hours every day whether working remote or in office. Our hybrid work schedule offers flexibility to work from home a few days a week and work in office a few days a week. When in office, employees are able to enjoy our state-of-the-art office with stunning views of beautiful downtown, Petco Park and the San Diego Harbor. Our dog-friendly office includes complimentary snacks, beverages and crazy-good perks (like free massages, kombucha on tap, free catered lunches, ping pong, video games, offsite team events and more)!

We offer very competitive salary + generous bonus package, 100% company paid health insurance (Medical, Dental, Vision), UNLIMITED vacation, Paid Sick Leave, Paid Holidays, Student Loan Repayment Program, 529 Education Savings Plan, Paid Parental Leave, subsidized Dependent Care, Training/Education Reimbursement, Gym Membership subsidy, Paid Parking and 401k Plan with Company Match. Check us out here!

Responsibilities:

• Develop, own, and drive adoption of a defined product innovation process.
• Partner with research experts to understand customer wants and needs and translate into product requirements.
• Monitor Voice of Customer feedback (via Customer Care, product surveys, etc) to be alerted to bugs and other desired improvements. Collaborate with Customer Care to understand user pain points.
• In partnership with customer analytics and marketing, leverage new consumer segmentation insights to develop product strategies that align with each of PeopleConnect’s four people search brands.
• Assess current competitor offerings, seeking opportunities for differentiation in the market.
• Support our business model innovation by developing product approaches that align to different types of monetization approaches (for example, single-report buyers versus membership subscribers).
• Partner with research and analytics to evaluate the value, feasibility, and viability of new feature enhancements or products.
• Collaborate with product designers, UX and engineering to translate desired solutions into comprehensive business requirements. Develop workflow diagrams, job stories/maps, and acceptance criteria to ensure quality execution.
• Oversee customer/prospect usability testing to ensure strong user experience.
• Develop and maintain product roadmaps for each brand, including introducing a process for communication and collaboration around them.
• Manage and prioritize the product backlog, collecting enhancement requests.

• Coordinate with the wider product development and engineering team to prioritize tasks and achieve quarterly goals.
• Communicate upcoming product launches throughout the organization, working with functions like Marketing and Customer Care to ensure go-to-market readiness and successful achievement of sales goals.
• Monitor and evaluate product performance KPIs to ensure constant product iteration and improvements

 

Desired experience/qualifications:

• 4-5 years of experience in product management in consumer software/technology/information services, with substantial experience in the subscription ecommerce space
• Data-driven mindset with solid analytical skills; dives into financial and business intelligence data to gain insights, inform planning, and monitor product performance
• Experience working closely with Engineers on technical requirements, including experience using agile/scrum methodology
• Strong driver of sound UX and CX strategies, with a good eye for design
• Demonstrated ability to work cross-functionally and bring people together to achieve product sales and profitability goals
• Passion for customer insight and research to drive exceptional product and customer experiences

• Understanding of jobs-to-be-done or similar customer needs-driven innovation process
• Vision for how to evolve from a execution-driven startup to a scalable, market-driven product function

Note for Principal Agencies - Principal agents should not forward resumes to PeopleConnect. PC will not be responsible for any fees arising from the use of resumes submitted from agencies without a prior written and signed agreement and authorized job order for this position in place.